Shipping Terms

The Cozy Market Co. Collective

Last Updated: May 2026

Thank you for shopping with The Cozy Market Co. Collective! We are committed to carefully packing and shipping your cozy treasures as quickly as possible.

Processing Time

All orders are hand-packed and typically ship within 3–7 business days after purchase.

Processing times may be longer during:

New product launches
Holidays
Sales events
High-volume order periods

Shipping Rates

Shipping costs are calculated at checkout based on your order size, weight, and destination.

Any applicable shipping charges will be displayed before completing your purchase.

Tracking Information

Once your order ships, you will receive tracking information via email if provided during checkout.

Please allow up to 48 hours for tracking updates to appear after receiving your shipping notification.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

The Cozy Market Co. Collective is not responsible for orders shipped to incorrect addresses provided during checkout.

Lost, Stolen, or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery times are outside of our control.

We are not responsible for:

Carrier delays
Lost packages marked as delivered
Stolen packages

If your package is lost in transit, please contact the shipping carrier first and then contact us for assistance.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

Your order number
Photos of the damaged items
Photos of the shipping package

We will review the issue and work to find a solution.

Mystery Scoop Orders

Because all mystery scoop orders are custom packed and curated, order contents cannot be changed once your order has been processed.

Local Pickup

If local pickup becomes available, instructions will be provided at checkout.

For shipping questions, please contact:

The Cozy Market Co. Collective
Curated Gifts & Cozy Finds
Email: ____________________

🤎 Thank you for supporting our small business! We can't wait for your cozy treasures to arrive. 🐮🐔✨📦

For your Square store, I'd also add this short note on each product page:

📦 Ships within 3–7 business days. Tracking information provided when available.

return policy

Return & Refund Policy

The Cozy Market Co. Collective

Last Updated: May 2026

At The Cozy Market Co. Collective, every mystery scoop and bundle is carefully curated and packed with care. Due to the nature of our products, please review our return policy before placing an order.

All Sales Are Final

Because our mystery scoops, mystery bundles, and curated gift products are surprise items, all sales are final.

We do not accept returns, exchanges, or refunds for:

Change of mind
Personal preferences
Duplicate items
Surprise item selections
Gift purchases
Orders already shipped

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos of the damaged or incorrect item(s)
Photos of the packaging

Once reviewed, we may offer:

A replacement item
Store credit
A refund, if appropriate

Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not already been packed, processed, or shipped.

After processing begins, orders cannot be canceled.

Refused or Returned Packages

If a package is returned due to:

Incorrect address provided by the customer
Refusal of delivery
Failure to claim the package

The customer is responsible for any additional shipping costs required to resend the package.

Scoop Video Purchases

Scoop video purchases are non-refundable once the video has been recorded or posted.

Premium Add-Ons

Premium Scoop Add-Ons are selected at random and are not eligible for returns or exchanges due to personal preference.

For questions regarding your order, please contact:

The Cozy Market Co. Collective
Curated Gifts & Cozy Finds

Email: cozymarketco.collective@yahoo.com

🤎 Thank you for supporting our small business! Every order is packed with care and appreciation. 🐮🐔✨

Learn more