Terms and Conditions
Terms & Conditions
Last Updated: May 2026
Welcome to The Cozy Market Co. Collective. By placing an order, you agree to the following terms and conditions.
Mystery Scoop Policy
All mystery scoops and mystery bundles are curated surprise products. Contents are selected at random based on your chosen theme and available inventory.
While we do our best to accommodate preferences, we cannot guarantee specific items unless otherwise stated.
No Returns or Exchanges
Due to the nature of mystery products, all sales are final.
We do not accept returns, exchanges, or refunds for:
Personal preferences
Duplicate items
Surprise item selections
Change of mind purchases
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong order, please contact us within 7 days of delivery.
Please include:
Order number
Photos of the damaged item(s)
Photos of packaging
We will work with you to resolve the issue.
Processing Time
Orders are typically processed within 3–7 business days.
Processing times may increase during:
Product launches
Sales events
Holidays
High-volume order periods
Shipping
Once an order has shipped, The Cozy Market Co. Collective is not responsible for:
Carrier delays
Lost packages marked as delivered
Incorrect shipping addresses provided by customers
Please verify your shipping information before placing your order.
Gift Orders
Gift messages are provided exactly as submitted by the customer.
Pricing information is not included in gift orders when requested.
Product Variations
Many products are handmade, handcrafted, or sourced from multiple suppliers.
Colors, patterns, styles, and designs may vary slightly from product photos.
Premium Scoop Add-Ons
Premium scoop items may include higher-value products such as:
Blankets
Tumblers
Cutting boards
Tote bags
Home décor
Seasonal specialty items
Premium items are selected at random based on inventory availability.
Social Media & Scoop Videos
Customers purchasing a scoop video understand that:
Their first name may be used during the video.
Videos may be shared on social media platforms including TikTok, Facebook, and Instagram.
Personal information such as addresses will never be shared publicly.
Intellectual Property
All logos, branding, product photos, graphics, and website content belong to The Cozy Market Co. Collective and may not be copied, reproduced, or used without permission.
Limitation of Liability
The Cozy Market Co. Collective shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.